Missing/Damaged Shipment Procedure
***Transport Security must file claim***
The following information must be provided to Transport Security Inc.
Please send the below required information to orders@transportsecurity.com:
- If Damaged (required):
- Attach 7 photos of each package portraying every angle.
- Attach 1 photo of shipping label of the damaged package
- Tracking # for product missing or damaged
- Product SKUs missing or damaged
- Description of discrepancy
2. If Missing Package from multi pack shipment:
- Attach 1 photo of shipping labels that were received
- Tracking # for product missing or damaged
- Product SKUs missing or damaged
- Description of discrepancy
3. If missing package:
- Contact orders@transportsecurity.com
TSI will use the information to file the claim to resolve the issue.
- Transport Security will reach out to the customer with confirmation of claim being filed and next steps.
- Claims filed typically take 1-3 weeks
Original packaging must be kept until claim is successfully closed
- Product reshipment will follow claim successful completion
Disclaimer:
- If information provided does not include sections 1-3, product will be assumed received in good condition and no claim will be submitted.
- Information for missing or damaged product must be provided within 5 business days of carrier tracked delivery date.
- If a claim is denied, cost for reshipment will be evaluated on case-by-case basis.
- If customer files claim through carrier, Transport Security will be unable to assist with the claim and will be unable to refile if denied.